That shiny new article you ordered still hasn’t arrived? Did you receive the wrong item or was it damaged upon delivery?
Don’t worry, Paypal got you covered so that you can spend more time doing what you love to do: Shopping worldwide hassle free with PayPal.
Find the solution in 3 steps.
Ask the seller to resolve the issue.
If something goes wrong with a purchase, start by visiting our Resolution Center to try to resolve the problem directly with the seller. To do this, open a dispute within 45 days after transaction.Open a dispute
Contact us.
If you are unable to resolve the issue with the seller, visit the Resolution Center again to escalate the process to a claim and let us know that you need more help.Escalate to a claim
Leave it to us.
To be able to make an informed decision, we might ask you for some supporting documents like a postal service proof. We will make a decision and refund you up to the full amount of the purchase if your case is found to have merit.See all detail
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