I pay with a credit/debit card but got an error message with Globe One app

What to do if you tried to pay with a credit/debit card but got the following error messages: "It wasn't processed/Please contact your issuing bank."?

Make sure that you have enough credit limit or account balance before making a payment. Contact your issuing bank if the issue persists.

To remove or delete an account, tap “Profile” and “Account management”. Select the account you want to delete and swipe left to reveal the trash icon. Tap the trash icon to proceed.

What if you lost your points with your new login experience?

Globe can assure you that your Rewards points are not lost. You just need to nominate a mobile number and then add your accounts. All the existing information plus your Rewards points are retained and will be viewable again. If the issue persists, try troubleshooting the app. Check if there is a strong network connection.

Check if the app is updated.
Delete the app, clear the cache by going to Settings > App Management> GlobeOne > Data Usage > Clear Cache (for Android phones only), and download the app again, kindly wait for 10 mins before trying to log in again.

Wait for 10 mins then try again.

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