What to do if a phone linked to your GCash is lost

What to do if a phone linked to your GCash is lost

admin 17:42
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 Here's what you can do if a phone linked to your GCash-registered account is lost. You have to report the incident immediately with GCash customer service.

Step by step procedure for reporting your lost mobile.

  • Click here to report immediately* to GCash the mobile number of your lost phone or SIM and provide all required information
  • Once completed, GCash customer support will temporarily suspend your account to secure your funds
  • Contact your network service provider to get a new SIM card
What to do if a phone linked to your GCash is lost


*Please note the ticket number provided by the GCash customer support agent. You'll need this reference number to request lifting the suspension.

Once you get a new SIM card with the same number click here to file a request to lift the suspension of the number. Input the 8-digit reference number provided during your account suspension request

Once finished, you will receive an email regarding the status of your account within 24 hours.

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