What to do if a phone linked to your GCash is lost

 Here's what you can do if a phone linked to your GCash-registered account is lost. You have to report the incident immediately with GCash customer service.

Step by step procedure for reporting your lost mobile.

• Click here to report immediately* to GCash the mobile number of your lost phone or SIM and provide all required information
• Once completed, GCash customer support will temporarily suspend your account to secure your funds
• Contact your network service provider to get a new SIM card

*Please note the ticket number provided by the GCash customer support agent. You'll need this reference number to request lifting the suspension.

Once you get a new SIM card with the same number click here to file a request to lift the suspension of the number. Input the 8-digit reference number provided during your account suspension request

Once finished, you will receive an email regarding the status of your account within 24 hours.

GCash Tutorial- How to Log in Safely with your account

GCash is very helpful for ease of online payment with your bills and shopping. Now I can pay my Meralco and Maynilad bills without leaving my apartment. But we need to protect our account from unwanted transactions and how to do it?

How you can Log in safely with your MPIN/biometrics?

GCash DoubleSafe protects your GCash account with the use of two levels of authentication. This adds another layer of security to help prevent your money and personal data from being hacked or stolen.

DoubleSafe is triggered every time there is a new login with your GCash account. You can only log in using your mobile number and cannot log in with your email address (ex. Gmail or Yahoo). If you delete certain information on your phone, but you’re still using the same device, DoubleSafe will be activated.

Protect your GCash account to avoid possible loss of your funds or stealing of your personal details. Learn how to secure your account below:

1. Never share your GCash MPIN or OTP (authentication code) with anyone. GCash or its representatives will never ask for your personal information unless you request help through the GCash Help Center.
2. Access GCash through a trusted phone. Do not log in to GCash using another person's device since they may access your information. Jailbroken or rooted phones are prevented from opening the app since they may increase your risk of getting hacked.
3. Learn more about GCash's additional security features below:

How to Pay Overdue Bills via GCash

Can I pay overdue bills via GCash? I was not able to pay my bills on time, how can I pay via GCash?

You can pay for overdue bills using GCash except Meralco which does not accept late payments. Please refer to the additional reminders from the biller.

If you've received a disconnection notice from Meralco, you can no longer use GCash to pay for your bill. Instead, please pay your overdue balance in any Meralco branch.

Fees and posting of your payment will differ depending on your biller. You may view the full list of Partner Billers and their corresponding fees here.

Please make sure you input the correct information and review the details before making your transaction.

Follow the steps below to pay your bills via GCash:

1. On your GCash homepage, tap Bills
2. Find and tap to select your biller
3. Input the information required by your biller then tap Next
4. Confirm the details of your transaction

You will receive an SMS or email in your GCash-registered email address once your transaction has been confirmed. Confirmation of the bill processing may take time depending on your biller.

If you cannot pay your bill through GCash due to an error or your payment is being rejected, try the following steps:

1. Restart the app and check your internet connection
2. You can also try troubleshooting common app issues
3. Check your wallet balance if you have sufficient funds
4. Please check the GCash Help Center if your biller has a system downtime or maintenance
5. Check if you have exceeded your GCash transaction limit. If you have reached your limit, you will need to wait until the start of the following month for it to refresh
6. If you still can't pay your bill, submit a ticket and include a screenshot of the error message

How to Schedule your Billers Payment via GCash

Scheduling your biller's payment via GCash helps you manage your bill payments on time to avoid missing payments on the due date. Whenever my due date for Maynilad and Meralco is approaching, I receive a notice on my mobile from the GCash app reminding me of the payment schedule.

Before scheduling your bill payment, please make sure to have sufficient balance in your account by 12AM. If you cash in the middle of the day, or if your scheduled bill payment fails, the scheduled bill payment will automatically be canceled. You will need to process the bill payment manually in GCash.

credit:GCash

Here are the procedure to schedule your bill payment:

1. Tap Bills

2. Select the category of your biller

3. Tap your desired biller
4. Tap input payment schedule and tap next
5. Input the details of your preferred schedule of payments and tap set schedule

6. Tap Next 

7. Review the details of your scheduled payments and tap confirm

8. You will be redirected back to the pay bill page where you can now see your scheduled bill payment.

How to Withdraw Getpaid Funds to GCash

Here's the tutorial on How to Withdraw Getpaid Funds to your GCash or Bank Account. See the summary of how to withdraw funds from Getpaid: Payment Link dashboard to your bank account or GCash:

1. Log-in to your Getpaid :Payment Link Account.

2. In Settlement, Tap withdraw money.

3. Enter the withdrawal amount and the target bank account for the transfer. Tap submit.

4. Enter the OTP sent to your e-mail address before withdrawal.

credit:GCash

Meanwhile, here's how to keep your GCash account safe tips:

1. Never share your GCash MPIN or OTP (authentication code) with anyone. GCash or its representatives will never ask for your personal information unless you request help through the GCash Help Center.
2. Access GCash through a safe device. Do not log in to GCash using another person's device since they may access your information.