I pay with a credit/debit card but got an error message with Globe One app

What to do if you tried to pay with a credit/debit card but got the following error messages: "It wasn't processed/Please contact your issuing bank."?

Make sure that you have enough credit limit or account balance before making a payment. Contact your issuing bank if the issue persists.

To remove or delete an account, tap “Profile” and “Account management”. Select the account you want to delete and swipe left to reveal the trash icon. Tap the trash icon to proceed.

What if you lost your points with your new login experience?

Globe can assure you that your Rewards points are not lost. You just need to nominate a mobile number and then add your accounts. All the existing information plus your Rewards points are retained and will be viewable again. If the issue persists, try troubleshooting the app. Check if there is a strong network connection.

Check if the app is updated.
Delete the app, clear the cache by going to Settings > App Management> GlobeOne > Data Usage > Clear Cache (for Android phones only), and download the app again, kindly wait for 10 mins before trying to log in again.

Wait for 10 mins then try again.

How can I Register to the Globe One App Tutorial

If you are a Globe Network user then you must register to the Globe One app to synchronize your Globe account for the Globe Rewards.

Here's the Step by Step Tutorial on How to Register to the Globe One App

1. Download and Install the Globe One app from Google Playstore and Apple Store.

2. Open the app and tap create an account.

3. Nominate the number you want to use for the app login.

4. Enter the One time PIN received.

5. Set 8-digit PIN.

6. Confirm PIN

7. Agree on the terms and conditions

The GlobeOne is your new digital companion and the primary app to manage your accounts.

Please be informed that starting Dec. 12, 2022, old GlobeOne and Globe At Home apps will be unavailable so make sure to download the GlobeOne app.

What if I’m getting an error message telling me that my account is currently logged into another device or that something went wrong. What does this mean and what should I do?

You may encounter this if your app account is currently open and being used on another device. The app can't be used on multiple devices simultaneously to prevent fraudulent activities. This means you cannot proceed on shifting your login to a mobile number. You need to log out on the other device to continue or make sure it is inactive for more than 10 mins.