YouTube Red Refund policy

For purchases made through Google Payments, customers have the ability to return or cancel their purchase anytime within 7 days of purchase if they have not begun playback. If you ordered content that is defective, unavailable or does not perform as stated, you may request a refund at any time by contacting our support team using the button below.

If you purchased a YouTube Red membership through iTunes, you’ll need to contact Apple support to request a refund. Apple’s own refund policy will apply.


If you ordered content or features that are defective, unavailable or do not perform as stated, you may request a refund at any time by contacting our support team by clicking on Contact Support below. When a refund is granted, we'll revoke access to the paid service and your money will be returned.

You may cancel a subscription payment or a sponsorship at any time. We do not provide refunds or credits for partially elapsed billing periods.

Fan Funding

Fan Funding voluntary payments are non-refundable. If you're having trouble with a payment, you may contact our support team.

CONTACT SUPPORT

How to Cancel or update your YouTube Red membership

When you become a YouTube Red member, you’ll be automatically charged the membership price at the start of each new billing cycle until you cancel.

Cancel your YouTube Red Membership

When you cancel your YouTube Red membership you will not be charged again unless you re-subscribe. You’ll continue to have access to YouTube Red membership benefits until the end of the billing period.

YouTube Red lets you enjoy videos across all of YouTube without ads, while also letting you save videos to watch offline on your phone or tablet and play videos in the background, all for $9.99 a month. Your membership extends across devices and anywhere you sign into YouTube, including our recently launched Gaming app and a brand new YouTube Music app we’re announcing today that will be available soon.

 

If you joined YouTube Red from youtube.com or the YouTube Android app

1. Go to youtube.com/manage_red. 
2. Click Cancel membership. 
3. To confirm, click Yes, cancel. 

If you joined YouTube Red from the YouTube iOS app

You’ll need to cancel your YouTube Red membership from your iTunes account. 

 Update your YouTube Red Membership

If you joined YouTube Red from youtube.com or the YouTube Android app

You can change the credit card used for your YouTube Red membership in the subscriptions section of your Google account. You may need to add the new card to your Google account first.

Check the status of your membership anytime by visiting youtube.com/manage_red.

If you joined YouTube Red from the YouTube iOS app

You can manage your Apple payment and subscription options from your iTunes account.

 If you have access to YouTube Red through a Google Play Music subscription, you’ll need to cancel your subscription through Google Play

Benefits of Using YouTube Red

There are several benefits included in your YouTube Red membership. Check out the benefit details and how to customize your YouTube Red membership:

Ad-free videos

Watch ad-free videos across YouTube when you’re signed into your YouTube Red account. This includes ads before and during a video, as well as banner ads, search ads, and video overlay ads. 

Save offline

Save videos and playlists to watch offline when you aren’t connected to the internet. Save offline is available on YouTube and YouTube Gaming mobile apps. 

Save videos offline

1. Start watching a video on the YouTube or YouTube Gaming mobile app.


2. Tap add to offline  below the video player (under the DETAILS tab in the YouTube Gaming app)


3. Select the video quality.


4. The available offline icon  will appear below the video player when successfully saved.

To remove a saved video, tap available offline   and select Remove.

Make sure you are signed in with the same YouTube account that you used to activate your YouTube Red membership.

Change offline saving settings

By default, videos and playlists can be saved offline only when connected to a Wi-Fi network. To save videos offline over a mobile network, go to Settings  and turn off Save over Wi-Fi only under "Background & Offline".

Set offline video quality

To change the default quality for saving videos, go to Settings  and select Quality under "Background & Offline". Higher quality videos may take longer to save offline and may use more storage space on your device. 

If less than 5% of storage space is available on your device, you won't be able to add additional videos to offline. To free up additional space, try removing a saved video or playlist. 

Accessibility

• You must be signed into your YouTube Red account to save videos to watch offline.


• Some actions, like commenting and liking, are not available while viewing videos offline.


• Videos will remain offline for up to 30 days. 


• Some content may not be available offline when you reconnect to the Internet due to content restrictions from video creators. 


• If your device loses connectivity while saving a video or playlist offline, it will automatically resume when you reconnect to a mobile or Wi-Fi network.

Background play Play videos while using other apps or when your screen is off. Background play is available on YouTube and YouTube Gaming mobile apps.   

Customize or disable background play

By default, background play is enabled on YouTube mobile apps when you are signed in with your YouTube Red membership account. 

To customize or disable background play: 

1. Go to Settings .


2. Select Background Play under "Background & Offline". 


3. Make your selection:
   
   
   • Off:  Videos will never play in the background. 
   
   
   • Headphones or external speakers: Videos will only play in the background if your device is connected to headphones, speakers, or an external audio output. 
   
   
   
   

Update to the latest version of the YouTube mobile app to make sure you have access to all the features included in your YouTube Red membership.

Learn how join YouTube Red and start your free trial!